Yes, you’re welcome to pass your ticket on to a friend or sell it if you can no longer attend. Our official resale partner is Tixel.com, which provides a safe and secure way to transfer tickets.
Alternatively, you can simply give your ticket to someone else to use. Just keep in mind that each ticket contains a unique QR code that can only be scanned once at the venue. Duplicates will not be accepted, so be careful how and with whom you share your ticket.
ITDEVENTS reserves the right to alter the date, venue, entertainment, or line-up without prior notice. While we strive to deliver the best experience possible, no warranty is made regarding the view of the stage or overall layout.
Please choose your tickets carefully. In line with Australian Consumer Law and Live Performance Australia’s Ticketing Code of Practice, refunds are not offered in the following circumstances:
No refunds will be issued for any unused portion of tickets if you or your guest(s) are removed or choose not to attend any part of the event.
Discretionary Credits or Refunds
In certain extenuating circumstances, such as illness or emergency, ITDEVENTS may offer a credit voucher or discretionary refund. Supporting documentation, such as a valid medical certificate, may be required. Any refund or credit offered will cover ticket value only and exclude booking or transaction fees.
Event Cancellation
In the unlikely event that a show is fully cancelled (not postponed or rescheduled), a full refund of the ticket value will be issued to the original purchaser.
Line-Up or Group Shows
For events featuring multiple performers, your ticket is for the event as a whole, not for any specific individual within the advertised line-up. In line with Australian Consumer Law and standard live event industry practice, if one or more performers are unable to attend, the event may still proceed and your ticket will remain valid. Refunds will not be issued on this basis.
For any enquiries, please contact us via email at support@itdevents.com.
Most ITDEVENTS events are 18+, but we do host a range of 14+ shows as well. Age restrictions vary depending on the venue and tour, so please refer to the ticketing page or the event listing on our official website for specific details.
You’ll see the age classification clearly marked on each event’s ticket button (e.g. 18+ or 14+).
Please check the listing carefully before purchasing to ensure the event is suitable for your age group.
In some cases, we may be able to transfer your ticket to another event or issue a voucher so you can rebook. Please email support@itdevents.com with your order details and request.
Note: A small transfer fee may apply. This is charged at the discretion of ITDEVENTS.
Your tickets should be available in your account under your original order confirmation. If you haven’t received them, please check your spam or junk folder first. If you’re still unable to locate them, email support@itdevents.com and we’ll be happy to re-issue them.
Please note: For privacy reasons, only the original ticket purchaser can request tickets to be re-sent. We are unable to issue tickets to anyone other than the email address used at the time of purchase.
Most Meet & Greet photos are now taken on the spot using your own device, so you have quick and immediate access to them. In some cases, photos may be taken by a professional photographer. If so, a private gallery link will be emailed to ticket holders within one week after the event.
If you purchased an upgrade at the venue or through a reselling platform, please email support@itdevents.com with details of the show you attended so we can share the gallery link with you.
You may be denied entry to, or removed from, an event if there are reasonable grounds to do so. This includes, but is not limited to, breaches of these Terms and Conditions, intoxication, being under the influence of illicit drugs, inappropriate attire, or behaviour that adversely affects the enjoyment of others.
Entry conditions include the following:
Anyone causing a disturbance or refusing to comply with security instructions will be removed from the event. Anti-social behaviour or any breach of conditions - inside or outside the venue - may result in refusal of entry or ejection without refund.
ITDEVENTS and the venue accept no liability for any loss, injury, or damages sustained at or entering the event.
By entering the event, you consent to being filmed or photographed. These materials may be used for marketing or promotional purposes.
Please note: No professional cameras will be permitted.
ITDEVENTS works with all venues to provide dedicated viewing areas and limited seating for patrons requiring assistance. We also accept valid Companion Cards for eligible guests requiring a support person to attend.
If you require accessibility support, please email support@itdevents.com before purchasing tickets to confirm suitable options. If you already have tickets, please get in touch at least one week before the event so we can assist accordingly.
If you hold a valid Companion Card or equivalent, you do not need to purchase a second ticket for your support person. Instead, purchase your ticket as normal, then email support@itdevents.com with your ticket confirmation and a copy of your Companion Card. We’ll be able to issue a free Companion Ticket in line with our policy. You can find full details here:
👉 Do you support Companion Cards and accessibility needs.
Please note: Our events often feature flashing lights, strobe effects, lasers, haze, and other lighting elements that may not be safe for guests with photosensitive epilepsy or light-triggered conditions. We recommend that individuals with these sensitivities consider this information carefully before attending and contact us in advance if you need further clarification.
Due to the high volume of enquiries, please email support@itdevents.com rather than reaching out via our social media channels.