FAQ

Can i get a refund on my tickets?

Just like ticketek and ticketmaster, all sales are final! Tickets are sold on a strictly no refund or exchange basis. In the event of a cancelled or rescheduled to a new date show (and you cannot or do not wish to attend the rescheduled event), you may apply for a refund for the value of your purchase less ticketing and transaction fees. Refunds will be issued at the discretion of ITD Presents and will only be issued for requests received up to 28 days after the originally scheduled date. In the event of a change to the event time and/or venue, your ticket will be made valid to a rescheduled show. Cancelled event tickets will be refunded for 28 days from event reschedule notification date. In The Dark does not offer refunds or exchanged as a result of a change in your personal circumstances. If an event is cancelled or rescheduled, all liability is limited to the amount for which the ticket was purchased (including any fees or charges). Unless required by law (including the Australian Consumer Law), In The Dark will not be liable for any other losses incurred by you as a result of the cancellation or rescheduling of an event, including any travel and accommodation expenses. Management reserves the right to refuse admission and in such an event will not refund any admission fee paid.

If the lineup changes :
‍
– If the tour in question is a SOLO Tour with 1 Artist then we will provide refunds within a strict window of 10 days after the substituted artists are announced.

– If the tour in question is a GROUP Tour with multiple artists we will not provide refunds as you are buying a ticket to the tour and not to see a particular solo show.

What is the minimum age to attend one of our events?

Due to our events being held in licensed premises, you should be 18+ and hold a valid ID to gain entry - unless otherwise states. We do have all ages events!

For Under 18 Events, does the guardian have to be a parent or can it be anyone over 18?

The guardian simply has to be someone over the age of 18.

Are tickets transferable?

Yes you can simply hand them to a friend. They will scan once at the door, duplicates will not be permitted.

I can't find my tickets

Just login to your eventbrite account they should be there, if not please email support@itdevents.com and we will re-issue them to you

What time does the show start?

Event timing will be posted to the specific event page on www.itdevents.com at least one week prior to the event

Where can i get my meet & greet photo?

They will be posted here on our website under gallery upto 1 week after the event.

Conditions of entry

You may be denied entry into, or removed from, an event where there is reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.You may not be permitted to take into the event, or use, professional cameras or other photographic or recording equipment.You may be required to submit to a search of your person and/or possessions before entering the event.Unless otherwise stated, entry to events is restricted to persons over 18 only.

In accordance with Australian venue, police and liquor licensing requirements, the only acceptable forms of identification are:
– A current photo driver’s license
– Current Passport
– An accepted Proof of Age card

Persons causing a disturbance or refusing to comply with requests from Security will be ejected from the event.Anyone found to be breaking conditions of entry inside or outside the event or any behavior deemed to be anti-social will be refused entry and/or ejected from the site without refund.The promoter or venue shall not be held liable for any loss, injury or damages sustained entering or at the event.By entering the event you agree to being filmed or photographed, the product of which may be used for marketing or promotional purposes.

Due to the volume of enquiries we ask that you contact us by emailing us here and not through our social channels. Rest assured you will get a response and we're in the office each day from 8am to 4pm Adelaide Time. Please be a little patient. xo

FAQ + Ticketing Terms and Conditions

FAQ + Ticketing
Terms and
Conditions